Orders and delivery
Delivery or collection for your orders
Decide whether you deliver, and what it costs. The same choice counts for every order, on WhatsApp and on your website.
Updated 13 November 2026
Collect only
With “I deliver” off, customers collect their order from you, and the order form offers no delivery, on WhatsApp or on your website. Your website says where they collect, from the area in your shop details.
No delivery, collect only
Deliver for a fee, or free
Switch “I deliver” on and type what delivery costs. It's added to the order's total, on WhatsApp and on your website. 0 means free delivery. Delivery can cost at most R5 000.
I deliver for R80
Delivery is free
In your back officeMore → Orders & stock → Delivery
Open it in your back officeWhat customers see
When they order, customers choose how they'd like to receive it: collecting from you, or delivery with what it costs. For a delivery they type their address, and it's on the order you get.
Change it by WhatsApp
Tell the assistant in your own words, like “I deliver for R80”, “delivery is free” or “no delivery, collect only”. Your website changes straight away, and “undo” puts it back.
Questions
Can I deliver to some areas only?
There's one delivery cost for every delivery. If you only deliver nearby, say so on a “Delivery & returns” page, and sort out the rest with the customer on WhatsApp.