Run your shop from WhatsApp

What you can ask

• Add a product: a photo with its name and price.
• Change a price, or hide, feature or delete a product.
• Count your stock: “I have 5 lavender candles”.
• Change your website: the tagline, the about text, the headings, a page, your social media links, the look.
• Orders: see the ones waiting for payment, and mark one paid.
• Your team, your till's payment methods and your photo style.
• Your own web address: “is bemagical.co.za free?”

It answers in plain words, in the language you write in. Ask how to do something and it says first what it can do for you, then where to do it yourself in your back office.

The Help menu

Send “help” for a numbered menu of topics. Send a number and you get that topic's short guide. The menu and its guides are free.

Free commands

Chatting with the assistant uses a little AI credit. These commands answer straight away and cost nothing, even when your credit is used up:

• “back office link”: a link that signs you in to your back office. Name a part to land there: “back office link: bank details”.
• “till link”: a link that opens your till.
• “help”: the help menu.
• “undo”: takes back the last change you made.
• “products”: everything on your website, with its price.
• “orders”: website orders waiting for payment.
• “INV-00012 paid”: marks that order paid, and emails the customer that it's confirmed.
• “website link”: the link to your website, ready to share.
• “visitors”: how many people visited your website this week.
• “credit”: your AI credit left, and what the AI used in the last 30 days.
• “pay”: your plan, and a link to pay or top up.
• “order messages on” or “order messages off”: a WhatsApp about each website order.
• “domain instructions”: the steps to connect your own domain again, to send to your IT person.
• “stop tips” or “tips on”: our tips in your first weeks.
• “let support in” or “end support”: our team in your back office.
• “talk to a person”: our team helps you.
• “cancel”: stops what you were busy with.

Undo

Send “undo” to take back your last change: a price, a product, a page, the look. The assistant tells you when a newer change would be lost too.

A few things can't be undone: marking an order paid, cancelling one, and letting our team in. Older changes are in your back office, under More → Change history, each with its own Undo.

What stays in your back office

A few things stay in your back office on purpose: your bank details, the WhatsApp number orders come to and your shop's email, the email for proofs of payment, where order emails go, choosing a plan and paying, deleting your shop, signing every device out, printing price tags, and the two switches for WhatsApp changes and the back-office assistant. That's where your customers' money and messages go, so a message from a lost or borrowed phone must never be enough to change them. Ask for any of them and the assistant sends you the link, with a line on how.

After a change by WhatsApp, the assistant may remind you now and then that you can also make changes in your back office: send “Admin link” and it sends you the link to get in.

Talk to a person

Send “talk to a person” and tell us what's wrong: our team at The Webjockeys will WhatsApp or phone you. We're here Monday to Friday, 9:00 to 17:00.

Need our team to change something in your back office for you? Send “let support in”: we can then make changes for an hour, and “end support” ends it sooner. Your back office shows when our team looked.

Questions